Privacy Policy

Who we are

Lumina Bathrooms Ltd is responsible for the personal information described in this notice.

Business address: 66 Paul Street, London, EC2A 4NA

Privacy contact email: [email protected]

This notice covers enquiries submitted through our Home Survey landing page and related communications about your project.

Information we collect

Depending on how you contact us, we may collect:

• Your name, email address, and phone number.

• Your property location, postcode, and address when needed for a visit.

• Details of your bathroom or other service enquiry.

• Your preferred project timeframe and whether you have purchased bathroom products.

• Photos or other information you choose to provide.

• Records of correspondence, surveys, quotations, and your communication preferences.

Please avoid including sensitive personal information that is unnecessary for your enquiry.

How we use your information

We use your information to respond to enquiries, assess whether we can help, arrange home surveys, prepare quotations, and communicate about requested services.

We also use it to manage customer records and meet applicable legal obligations.

Where processing is necessary to take steps at your request before entering a contract, or to fulfil a contract, we rely on that contractual basis. For routine business administration, we may rely on our legitimate interests in managing enquiries and providing our services. Where processing is legally required, we rely on legal obligation.

Where we rely on consent, you can withdraw it at any time.

These purposes and lawful bases reflect Lumina’s actual practices.

Email and text messages

We may contact you about your enquiry, quotation, or survey arrangements.

Where you choose to receive enquiry-related text messages, we record that preference. You can reply STOP to opt out of automated texts or contact us to update your preferences.

Submitting an enquiry does not automatically subscribe you to unrelated promotional messages.

Who can access your information?

Information is accessible to authorised people who need it to handle enquiries and provide our services.

We use GoHighLevel/LeadConnector to manage enquiries and related communications from our Home Survey landing page. Relevant technology providers process information on our behalf.

We may also disclose information where required by law.

International processing

Some of our service providers, including those that help us manage enquiries and communications, may process personal information outside the UK.

When UK data protection law restricts a transfer, we use an applicable UK adequacy regulation or put appropriate safeguards in place. You can email [email protected] for details of the arrangements that apply and how to obtain a copy of any applicable safeguards.

How long we keep information

We retain information only for as long as needed for the purposes described above and applicable legal requirements.

• Enquiries that do not lead to a customer relationship: 3 months.

• Customer records, including related quotations and project records: 1 year, in line with our warranty period, unless applicable legal requirements require us to keep specific records for longer.

Your rights

Depending on the circumstances, you may ask to access, correct, erase, or restrict the use of your personal information. You may also have rights to data portability and to object to processing.

You can object to processing based on legitimate interests. Where we rely on consent, you can withdraw it without affecting processing already carried out.

To exercise your rights, contact us using the email above. You can also complain to the UK Information Commissioner’s Office at https://ico.org.uk/.

Cookies and website tracking

Our Home Survey landing page may use cookies and similar technologies to help pages and forms work. If we use analytics or advertising technologies, they may help us understand how visitors use the page or measure the performance of our advertising. Where consent is required, we ask for it before using those technologies. You can change or withdraw your consent through the cookie settings on the landing page.

Changes to this notice

We may update this notice when our services or information-handling practices change. The latest version will be available through the Privacy Notice link on our Home Survey landing page.